Hello,
What is the number of satellites, visible with your antenna?
Enter secret menu - press and hold "Settings" for 10 sec until "Testmode is swithched on" appears, then press "Navi" button two times. This will bring you to the navi screen. On the top left you will see values like T10/V10 (numbers show how many satellites are visible and how many you are connected to).
This message, which you are getting, is the only voice instruction that you can hear? What about display? Are you seeing the route selected? When you are driving do you see navigation actually navigating with - showing distances, arrows with direction?
Try to change the voice from English to some other and then change back to English.
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